Finance and refunds
Refunds from the dashboard, ticket state after a refund, the chargeback flow, and the 3% Baila fee.
How to issue a buyer refund from the dashboard
Refund buyers straight from the dashboard — Baila calls the Asaas API using your BYOG key.
What happens to a ticket after a refund
See what happens to the QR Code, the tier's inventory, and any applied coupon once a refund is processed.
How the chargeback flow works (payment disputes)
Understand the full flow when a buyer opens a card chargeback — suspension, notification, and restoration.
What the Baila 3% fee is and when it is charged
Understand how the Baila 3% fee is captured through split payments — with no extra charge for you.