Help Center

Finance and refunds

Refunds from the dashboard, ticket state after a refund, the chargeback flow, and the 3% Baila fee.

How to issue a buyer refund from the dashboard

Translations coming soon — view in pt-BR

What happens to a ticket after a refund

Translations coming soon — view in pt-BR

How the chargeback flow works (payment disputes)

Translations coming soon — view in pt-BR

Baila's 3% platform fee

Translations coming soon — view in pt-BR