What happens when a buyer exceeds the limit
See how the system blocks purchases above the per-CPF cap and which message the buyer gets.
When a buyer tries to acquire more tickets than the configured per-CPF limit allows, Baila blocks the purchase before creating the charge and shows a specific message. That happens both on the portal and in the mobile app, with the same text and the same behaviour. CPF is the Brazilian taxpayer ID.
The message the buyer sees
Depending on which identity went over, the buyer sees one of two messages:
- The buyer blew their own CPF cap: "You have reached the limit of X ticket(s) for this event." (X is the limit you configured)
- The cardholder blew their CPF cap: "The cardholder has reached the limit of X ticket(s) for this event." To carry on, the buyer has to use a card belonging to another cardholder or reduce the quantity.
Each message carries a distinct internal code (BUYER_CPF_CAP_EXCEEDED or CARDHOLDER_CPF_CAP_EXCEEDED) so support can diagnose it.
How the counter builds up
The counter is cumulative per event and survives the order life cycle:
- The buyer acquires 2 tickets → counter = 2
- They try to buy 2 more in another purchase (cap = 3) → blocked, counter stays at 2
- They request a refund for 1 ticket → counter goes back to 1
- They can buy again, up to the cap of 3
A pre-flight check, so there are no surprises
On the portal, as soon as the buyer picks a quantity, Baila makes a pre-check call (with no locking) that shows a yellow warning banner if the person is getting close to the limit. That heads off frustration at the end of checkout.
Transfers count too
Important: a transfer accepted by the recipient also counts against the recipient's cap. If somebody already holds N tickets and the event's cap is N, they cannot receive a transfer — even without buying anything.
Blocked attempts show up in the dashboard
As an organizer, the event dashboard shows you a Blocked attempts card with how many people the cap turned away over the last 7 days and in total. That helps you judge whether the cap is right or whether it is costing you legitimate sales.